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ScS is one of the UK’s leading furniture and flooring specialists, with 98 stores and employing over 1,800 people nationwide. With NICE CXone Mpower and a fully integrated contact center solution in place, ScS has a much better understanding of how each contact is resolved at an individual level, not simply aggregate views of volume and hold times. Learn how: https://bit.ly/4ca24za #CXoneMpower #CustomerExperience | NiCE | Facebook