What is customer experience management? Customer experience management, often called CXM or CEM, is a system of marketing strategies and technologies that focus on customer engagement, …

Customer experience management (CXM) is how companies track, analyze and improve how customers interact with their products and services, also known as customer experience (CX). Companies can …

Aug 10, 2023 · Customer experience management (CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization …

Customer experience management Customer experience management (CXM) is the practice of designing, monitoring and optimizing every interaction between a business and its customers across …

Apr 1, 2025 · Customer experience management (CXM) is the process of shaping and optimizing every interaction a customer has with your product or brand. CXM enhances customer satisfaction and …

Customer experience management is the process that companies use to oversee and track all interactions with a customer during their relationship. This involves the strategy of building around …

Dec 5, 2025 · Customer experience management, also known as CXM or CEM for short, is all about capturing, managing and improving every interaction a customer has with your brand throughout the …