What is a Service Desk? - ServiceNow
The service desk is the point of contact between employees and their organization’s IT team, which means that tools like knowledge management and reporting are critical to providing IT …
What is a service desk? - IBM
What is a service desk? An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and users.
What is a Service Desk? A Complete Guide for IT Teams
Jun 5, 2025 · Freshservice’s unified IT management platform delivers exceptional services without the complexity. A service desk is a centralized IT support system that manages …
What is a Service Desk and How Does it Work? - HelpDesk
Oct 24, 2024 · Learn what a service desk is, how it works, and its key role in IT service management. Discover the processes, benefits, and cost savings of implementing a service desk.
What is an IT service desk and how does it work? - TechTarget
Jan 24, 2022 · What is service desk? An IT service desk is a communications center that provides a single point of contact (SPOC) between a company, its customers, employees and business …
What is a Service Desk? A Guide for Beginners - The Knowledge …
Dec 9, 2025 · But What is a Service Desk? It’s a comprehensive support system that connects companies with their customers, partners, and employees. The main goal of a Service Desk is …
What Is a Service Desk? The Complete Guide
Oct 22, 2025 · In this post, we’ll discuss what a service desk is, its types, benefits, and the best strategies for service desk management. What Is a Service Desk? A Service Desk can be …
Service desk definition: Help Desk vs Service Desk vs ITSM - ManageEngine
A service desk is a central point of contact within an organization that supports and manages various services for customers and end users. An IT service desk, also known as a help desk, …
What Is a Service Desk? Definition, Roles & Key Benefits
Jul 21, 2025 · What is a Service Desk? A service desk is the central point of contact between IT and end users. It is designed to manage service requests, resolve incidents, and streamline …
What is an IT Service Desk? Everything you need to know
Oct 2, 2025 · An IT service desk is a centralized hub designed to efficiently manage IT-related incidents, service requests, and communications between IT teams and end-users.