Dynamics — Microsoft’s combination customer relationship management and enterprise resource planning platform for sales, service, project management and operations — isn’t just for large organizations ...

Microsoft in June 2022 rolled out a host of new features as it continues rapidly developing Teams, its collaboration platform for hybrid work with 270 million monthly active users. Multitasking in ...

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

Microsoft announced on Wednesday that it has optimized a version of Microsoft Teams for Apple Mac devices that are using Apple silicon. Specifically, this is a versions of Teams is designed to support ...

Microsoft offered a glimpse of the metaverse in the enterprise Tuesday at its Virtual Ignite conference with the announcement of Mesh for Teams and Dynamics 365 Connected Spaces. Mesh for Teams ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...