Zendesk is partnering with Discord, the fast-growing free voice and text chat application used by more than 14 million gamers a day, to improve Zendesk’s customer support platform. Game publishers can ...

CHEYENNE, Wyo., June 25, 2019 /PRNewswire/ -- Language I/O Chat for Zendesk (NYSE: ZEN) allows English-speaking support agents to communicate with customers in more than 150 languages directly inside ...

Zendesk, the cloud-based helpdesk startup, has hit the ground running with not one but two pieces of significant news today. It’s made its first acquisition — Zopim, a Singapore-based startup whose ...

Zendesk today released new features for its customer service and CRM platforms, including a low-code update to its flagship Answer Bot that drives its help desk and customer service workflows. The ...

Zendesk is partnering with Apple to introduce support for the Business Chat beta feature that's available in the Messages app on iOS devices running the new iOS 11.3 update. With Business Chat ...

Zendesk on Wednesday launched Zendesk Sales Suite, giving sales teams access to a series of Zendesk tools in one product at a better price. The company also announced updates to its Support Suite for ...

Apple and Zendesk are announcing that Apple Business Chat is being made generally available today. Previously available as a beta service, only select customers had the option to use Apple’s chat ...

When Zendesk acquired Singapore-based live chat vendor Zopim a few months ago, it was pretty obvious the deal was made to enable a layer of real-time customer chat within the context of the broader ...