This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. The term ‘artificial intelligence’ was coined in an August ...
The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer
In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to continue well into 2024, forcing ...
Two brothers from Bengaluru are working on an idea that could potentially disrupt the prominent developer platform GitHub.
The use of artificial intelligence (AI) by hotels is significantly enhancing the personalisation of guest experiences, a new report has found. Personalisation has emerged as a key strategy in the ...
Over the past decade, the way we consume television content has transformed dramatically. Traditional broadcasting has given way to subscription-based streaming platforms such as Netflix, Prime Video ...
At the start of the year, Google introduced Personal Intelligence, a Gemini feature that allows the chatbot to pull information from the user's other Google apps and services to generate personalized ...
Discover how AI is transforming personalization in marketing. Uncover why old tactics fail and how AI solutions are reshaping customer engagement. Personalization and hyperpersonalization are as old ...
Over the last couple of years, AI has been dominating the technology landscape. Or it certainly feels that way, given how loud some of the conversations have been. If most are to be believed, AI has ...
Screens dominate the advertising landscape, but consumers are listening as well as watching. Harry Menear sounds out how the latest audio ad tech is a great equaliser... Whether through high-impact ...
Karan Sharma is a digital commerce expert and the co-founder at Kinex Media Inc, a creative digital agency in Toronto. The holiday season is a crucial time for e-commerce brands. It's a battleground ...
Everybody loves the personal touch, up to a point. We like it when the guy at the lunch place remembers our order or when a saleswoman knows what shoes we’ll like just by looking at us. No one likes ...
The 90-day window after enrollment is where loyalty is either built or lost, and the gap between joined a program and became a regular remains the most consequentialNEWTON, Mass., April 06, 2026 ...
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