Key Points ・The Office of Federal Student Aid (FSA) stopped independently reviewing student loan servicer accuracy and call quality in February 2025, citing severe staff shortages. ・Before oversight ...

The Education Department stopped monitoring calls between servicers and borrowers and reviewing borrower data for accuracy, watchdog finds.

Without this Education Department oversight, borrowers could "be placed in the wrong loan repayment status, billed for incorrect amounts" and more, the U.S. Government Accountability Office says.