Verizon customers face monthly fee for new iPhone feature

Verizon is preparing to introduce a monthly fee for a new iPhone feature. Here's what to know before deciding whether it's ...

Some T-Mobile customers may finally get something back for those unexpected price hikes (Updated)

T-Mobile's 2024 price hikes could get eligible New York customers refunds, free phones, and more under a new settlement.

Geico Issuing More Than $10.5 Million in Refunds After Customers Were Overcharged

Geico customers in New Jersey may soon be getting a refund from the auto insurance giant. State officials announced that the ...

Apple Store staff reportedly told to warn customers about Duo—is it true?

Apple Store staff were allegedly told to warn customers about the availability of the iPhone Duo, but it may not be true.
The Information

Salesforce Customers Brace For New Fees to Use Claude in Its Apps

Salesforce is leading the software industry’s attempt to collect fees from businesses that use Claude and other external AI ...

Your Customers Just Got an AI Agent. Is Your Business Ready to Talk to Them?

Personal AI agents are now customers. Here's how businesses can prepare.
Forbes

58% Of Customers Will Pay More For Better Customer Service

You may have heard customer service and marketing experts say people will pay more for good service. And maybe you asked yourself, “Is customer service more important than price?” I surveyed more than ...
Forbes

Are You Listening To Your Customers? If You Don’t, Your Competitors Will

You’re talking to a friend in a coffee shop … and responding to several missed text messages. You’re on the phone with your aunt … and purging your inbox. Sound familiar? It’s easy to see why ...
Business Wire

86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences

NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, today released “11 key things consumers expect from their brand experiences today,” a new report offering deep ...