DOVER, Del. , March 4, 2024 /PRNewswire/ -- ZapScale, the leading provider of AI-powered customer success platforms, today announced the launch of its Unified Customer Communication View, a new ...

Put yourself in the shoes of a consumer. You look down at your phone and see a text message from a company whose brands you use frequently with an offer that seems perfectly matched with your current ...

High scores for customer satisfaction, platform performance, support, and core customer success capabilities reinforce ChurnZero's position as a trusted choice for teams focused on retention and ...

New York, New York, Oct. 09, 2025 (GLOBE NEWSWIRE) -- Totango, the leader in customer revenue retention and expansion, today announced it has been named a Leader in The Forrester Wave™: Customer ...

In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

There’s a lot of focus from B2B companies on acquiring customers and collecting their information using a CRM or customer data platform. But there’s perhaps less emphasis placed on keeping existing ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

WASHINGTON, Dec. 10, 2024 /PRNewswire/ -- ChurnZero, the platform and partner for customer success, has launched an integration with Gong, the revenue AI company, to help customer success (CS) teams ...

Readiness, not technology, drives CDP success. Most mid-market failures stem from structural gaps, not platform limitations.

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...