As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

In the Star Trek universe, a master systems display (MSD) is the screen that appears behind Worf in “The Next Generation,” in the table in main engineering where Geordi La Forge hangs out, and in many ...

In getting ready for a Webinar entitled “CMDB Adoption in the Real World – Just How Real is it?” – it occurred to me that several of the most significant results could be summarized in what I might ...

BMC Software Inc. sees the configuration management database (CMDB) as the next big thing, even the current big thing, in managing today?s increasingly complex IT environment. And it?s giving it away ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...