Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

Being unable to reach a customer service representative the moment you encounter a problem feels almost archaic. And yet, 24/7 assistance only became the norm some 30 years ago, when globalization and ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while reducing costs and errors.

Gladly recognized for Best Use of AI in Customer Service and Best AI-Driven Customer Experience in the inaugural year of the AI category SAN FRANCISCO, Jan. 29, 2026 /PRNewswire/ -- Gladly, the ...

CoSupport AI is officially launching its all-in-one AI platform for customer support. By combining autonomous support, enhanced agent productivity, and real-time business intelligence, CoSupport AI ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Anand Sankara Narayanan is the CMO at Finance House Group, UAE, leading modern marketing at the intersection of culture, customers & growth. That moment clarified something important. AI did not fail ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...