"I ordered a part and paid over twice the price to have it overnight shipped because I needed it immediately. Two days later, the part never arrived and the store said it's now unavailable and was never shipped. They won't refund the price of shipping even though it was never shipped. I would call that THEFT since the are keeping money that was not used for what it was supposed to be used for."
Pay-for-performance (PFP) is considered one of the strongest tools to motivate employees, yet despite its popularity, it can sometimes create stress for workers that results in decreased ...
Performance reviews are an important tool to help managers and organizations motivate and engage their workforce. Narrative-based feedback provides employees with more personalized analysis and ...
He is a recognized expert in strategy and performance measurement who helps managers, executives, and boards create successful organizations in the private, public, and not-for-profit sectors.
A Performance Improvement Plan (PIP) is a formal approach to remedy an employee’s performance gaps, including failures to meet specific job goals or behavior-related concerns. The plan outlines ...
Improving performance requires trust, empathy—and a bit of tough love. Frances Frei, professor at Harvard Business School, says that trust, empathy—and even a bit of tough love—are all ...
At Barton Creek Technologies, Anna Chen, the chief human resources officer, faces a dilemma over the company’s performance improvement plan (PIP). Introduced as a supportive tool to rehabilitate ...
Hated by bosses and subordinates alike, traditional performance appraisals have been abandoned by more than a third of U.S. companies. The annual review’s biggest limitation, the authors argue ...
Focus on developing their strengths instead of pointing out their weaknesses. How does critical feedback affect your team’s success? Researchers Marcus Buckingham and Ashley Goodall argue that ...
Managers have long been told that feedback is critical to organizational success. They attend training after training to learn how to give effective feedback in order to manage underperformers and ...
